Alotheme Support
If you are unable to handle your problems in this documentation, don’t hesitate to send us a support ticket here. Each comes with 6 months of support and free lifetime updates for your Theme.
Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further
If you don't extend the support, you will still be able to submit bugs report via email or item comments and still have access to our online documentation knowledge base and video tutorials.
Envato clarifies item support policy here.
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or issues that are related to the theme.
How To Receive Free Support
Step 1 – Go to Ticket System (https://support.alothemes.com/)
Step 2 – If you do not have account, click to Create an account.
Step 3 – Fill all the required fields then click Register
Step 4 – After Creating account successfully, you will be redirected to the ticket creation page, continue to follow the instructions to create a new ticket
Note*: Provide more details about the problem such as describe, screenshot ... and please wait for our response(within 10-24 hours)